Interpretation Department Team Lead - San Salvador

Requirements:
The Interpreter Team Lead Position
The Interpretation Supervisor functions as a member of the operations team working directly under the senior operations manager, interacting with interpreters, IT support and senior management.
The interpretation supervisor must be good with his/her analytical skills and should be able to manage the staff in a timely manner, Provide QA feedback to the interpreters and report to the senior management with the important updates as soon as possible.
This is a remote job which means that the candidate will have to work from the comfort of his/her home office and should meet all the technical requirements for the job which will be communicated after shortlisting at the time of interview.
Essential Functions:
- Provide daily leadership to ensure productivity and quality service goals are met.
- Supervise staff of assigned interpreters.
- Should have first- Hand knowledge of all interpretation protocols.
- Should be completely familiar with getting the staff to perform and to assure that goals are met and action plans implemented.
- Coach and mentor contractors based on feedback received through the call monitoring process.
- Manage the interpreters record and status while keeping check and balance with trainers, IT support and report the necessary updates to the management.
- Should be punctual, professional and an efficient communicator.
- To apply use this web address: Https: //hr. Gruponoainternational. Com/
Basic Qualifications:
- Minimum one (1) year of experience in management / lead position / customer service.
- Experience with interpretation role and a previous interpretation lead position is highly preferred.
Education
- Relevant bachelor's degree
- License or Certification are preferred yet not essential.

Responsibilities:
- Demonstrated Knowledge of influential leadership tactics.
- Demonstrated effective interpersonal, written and oral communication skills.
- Effective presentation skills and ability to meet goals and deadlines.
- Working knowledge of PC required.
- Ability to perform multiple duties in a heavy workload environment.
- Familiarity with use and interpretation of quantitative statistical reports and analysis.

CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: USD 680.00 - 720.00 Mensual
Cantidad de vacantes: 2


REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto